Cancellation policy

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which

– you or a third party other than the carrier indicated by you acquires physical possession of the goods in so far as you have ordered one or multiple goods in one order and these goods are delivered as one consignment;

– you or a third party other than the carrier indicated by you acquires physical possession of the last good in so far as you have ordered multiple goods in one order and these goods are delivered separately;

– you or a third party other than the carrier indicated by you acquires physical possession of the last lot or  piece in so far as you have ordered a good which is delivered in several lots or pieces. 

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the standard withdrawal form but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Sent your withdrawal to

Rescuesheets / Christiane Mader
Schenkendorfstraße 4
65187 Wiesbaden
Germany 

email: info@rescuesheets.com

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier date.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You will have to pay for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.

Reasons for exclusion or cessation

The right of withdrawal does not apply on the supply of goods  which are not prefabricated and where an individual selection or appropriation by the consumer is relevant for their production or which are clearly tailored to the chanceonsumer’s personal needs. These are products with images (including digital images) provided by the customer and all commissioned work.

You can download a standard withdrawal form as PDF Widerrufs_Formular_Rescuesheets right here.